From time to time, things do go wrong – from just dead to failing batteries. We want to make sure that you are not inconvenienced for too long. This applies to Pro-Chip Flex transponders:
If you have an issue with a transponder, the registered owner of the transponder contacts the following e-mail address https://help.mylaps.com/s/contactsupport?language=en_US
If transponder can be fixed over the phone/e-mail MYLAPS will complete the fix.
If transponder is not fixable over the phone/e-mail MYLAPS will send the owner a replacement form.
You then e-mail us advising the issue and supply the replacement form
We will supply you with a new transponder that has a BLANK subscription and a return courier bag for the faulty transponder.
Once faulty transponder has been received, BMXNZ/MYLAPS will move any existing subscription from faulty transponder to new transponder on top of what you have purchased.
The process is to make sure you can get racing urgently and covers the slow process of transferring the subscription, which can happen without hindering racing.